388in Frequently Asked
Questions

388in requires KYC verification before your first withdrawal. You will need a valid government-issued photo ID — your CNIC (National Identity Card) or passport is accepted. A proof of address document (recent utility bill or bank statement dated within three months) may also be requested. KYC documents are reviewed within 24 to 48 hours, and you will be notified by email once your account is fully verified.

On the 388in Login page, click the "Forgot Password" link beneath the password field. Enter the email address registered to your account and 388in will send you a secure password-reset link. The link expires after 30 minutes for security purposes. If you do not receive the email within a few minutes, check your spam folder or contact 388in support via live chat for immediate assistance.

No. 388in permits one account per person, per household, and per device. Opening duplicate accounts is a breach of the 388in Terms and Conditions and may result in the closure of all associated accounts and forfeiture of any bonus balances. If you believe a duplicate account was created in error — for example due to a browser issue during registration — contact support immediately to have it resolved before any funds are deposited.

To close your 388in account permanently, contact support via live chat or email at [email protected] and request account closure. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you are closing your account due to gambling concerns, 388in strongly recommends requesting a formal self-exclusion instead, which provides stronger protections under our international gaming licence obligations.

EasyPaisa deposits to your 388in account are processed instantly in the vast majority of cases. Once you confirm the transaction on the EasyPaisa app or USSD menu and 388in receives the payment confirmation from EasyPaisa, your wallet balance updates immediately. In rare instances where there is a network delay between EasyPaisa and 388in, funds typically clear within 15 minutes. If a deposit does not appear within 30 minutes, contact 388in support with your transaction reference number.

The minimum deposit on 388in varies slightly by payment method. For JazzCash and EasyPaisa, the minimum single deposit is Rs 500. For HBL, UBL, and Meezan Bank online transfers, the minimum is Rs 1,000 due to standard bank processing thresholds. Debit and credit card deposits have a minimum of Rs 1,500. There is no maximum deposit limit enforced by 388in, though your individual payment provider may apply its own daily transaction caps.

388in processes withdrawal requests within 24 hours of approval — most are completed same-day. JazzCash and EasyPaisa withdrawals are typically the fastest, often arriving within 2 to 4 hours once approved. Bank transfers to HBL, UBL, and Meezan Bank accounts usually take 1 to 3 business days depending on the receiving bank. The minimum withdrawal amount is Rs 1,000 across all methods. Your account must be fully KYC-verified before any withdrawal can be processed.

388in does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, HBL, or another bank — may apply its own transaction charges in accordance with their own fee schedules. We recommend checking your payment provider's terms before initiating large transfers. Withdrawals requested in foreign currencies may also be subject to conversion spreads applied by the receiving bank.

Yes. 388in supports Raast and 1LINK transfers for both deposits and withdrawals, making it convenient for members whose primary banking is through any participating Pakistani bank. Raast transfers are generally processed quickly — often within minutes for deposits. To use Raast, select it as your payment method in the 388in deposit or withdrawal screen and follow the on-screen instructions to initiate the interbank transfer from your bank's mobile app.

388in's cricket betting section covers domestic and international cricket — including PSL (Pakistan Super League), Test matches, ODIs, T20Is, and major tournaments like the ICC Cricket World Cup. You can bet on match winners, top batsmen, total runs, over-by-over markets, and live in-play odds. PSL betting is particularly popular with 388in members across Pakistan. Simply navigate to the Cricket section, select your match, choose your market, enter your PKR stake, and confirm your bet slip.

Yes. All 388in live casino games are streamed from licensed studios operated by certified providers, and all games are independently tested by accredited third-party laboratories for fairness and RNG integrity. Live casino at 388in includes Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and game-show style titles. You play against real dealers in real time. Results are not influenced by 388in — the platform simply connects you to the live game stream.

Absolutely. The 388in platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open your phone's browser, navigate to 388in, and the site adapts automatically to your screen size. All core features — deposits via JazzCash, sports betting, live casino, slots, account management, and customer support — work seamlessly on mobile. A fast 4G or Wi-Fi connection is recommended for live casino streaming.

RTP (Return to Player) varies by individual slot title. Most slot games available on 388in have an RTP ranging from 94% to 97%, which is standard for internationally licensed online casinos. The specific RTP for each game is disclosed within the game's information panel — click the "i" or "info" button inside any slot to view its published RTP, volatility rating, and maximum win details. 388in does not alter RTP settings — all games run at the developer's certified payout rates.

A wagering requirement (also called a rollover requirement) is the number of times you must bet your bonus amount before the resulting winnings can be withdrawn as real cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you must place Rs 20,000 in qualifying bets before withdrawal. On 388in, each active bonus displays its own wagering requirement clearly in the bonus details section of your account. Different game types (slots, live casino, sports) may contribute at different rates toward clearing the requirement.

Yes. 388in runs free spins promotions periodically — typically tied to new slot game launches, weekly reload offers, or loyalty rewards for active members. Free spins are credited to specific eligible slot titles and must be used within the validity period stated in the promotion terms, typically 7 days. Winnings from free spins are credited as bonus funds and are subject to the applicable wagering requirement before they can be converted to withdrawable cash.

388in operates a loyalty programme that rewards consistent members with points earned on qualifying bets and wagers. Points accumulate over time and can be redeemed for bonus credits or used to unlock higher loyalty tiers. Members at elevated tiers benefit from improved bonus offers, faster withdrawal processing, dedicated account management, and access to exclusive promotions. Full details of the 388in loyalty programme, including point earn rates and tier thresholds, are available in the promotions section of your account.

The minimum age to register and play on 388in is 21 years. This requirement is enforced at registration through date-of-birth declaration and is verified during the KYC process through government-issued ID. Any account found to belong to a person under 21 years of age will be closed immediately, and all associated funds will be handled in accordance with our licensing authority's requirements. 388in takes underage gambling extremely seriously and does not make exceptions.

If you feel that gambling is negatively affecting your life, 388in strongly encourages you to activate self-exclusion. You can do this from the Responsible Gaming section of your account settings, or by contacting 388in support via live chat or at [email protected]. Self-exclusion periods of 6 months, 1 year, 3 years, and permanent are available. Once active, your account is suspended, marketing communications are stopped, and login is blocked for the full exclusion period. The process is free and judgment-free.

Yes. 388in provides deposit limits (daily, weekly, monthly), loss limits, session time limits, and cooling-off periods — all available free of charge within your account's Responsible Gaming settings. Reducing a limit takes effect immediately. Increasing a limit has a mandatory 7-day waiting period before it becomes active, giving you time to reconsider. These tools are there for your benefit — 388in actively encourages all members to set limits that reflect their personal entertainment budget.

388in customer support is available 24 hours a day, 7 days a week. The fastest way to reach the team is via the live chat feature accessible directly on the 388in platform — typical response times are under 2 minutes. For non-urgent matters, written enquiries and formal requests (such as KYC document submission, data rights requests, or complaints) can be sent to [email protected]. Please include your registered account username or email address in all correspondence to speed up resolution.